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Frequently Asked Questions

Top Customer Questions

HOW DO I ORDER A FILM?

Once you’ve selected the film(s) you would like to order, press the ORDER NOW button and our site will take you through the necessary steps: license type, preferred version, payment details, etc. If you have any questions or encounter any problems, please feel free to contact us.

WHAT TYPES OF LICENSES ARE AVAILABLE?

FILM PLATFORM handles “educational” distribution, as opposed to ”theatrical” or “home entertainment” licences. Our main customers are educational institutions, and we allow them to utilize our films in various ways: from individual viewings in the library or at home (as one might use a library book), to group screenings in classrooms, lecture halls and auditoriums. Our licenses are also applicable to non-profit organizations.

A Public Performance Rights (PPR) licence grants you ongoing rights to use the film for non-profit, educational screenings. For more information on PPR licences, please click here to read more. We also provide the option of a Digital Site License (DSL), which enables organizations to stream our films on password protected servers. A PPR license is granted for the life of the DVD/Blu-ray or digital file. A DSL license is granted for a 3 year period. 

A Streaming License will allow you to stream a film directly from our hosted platform. The license can be set up for streaming access on campus or via an off-campus proxy IP. A Streaming License can be obtained for a 1 or 3 year license term. To learn more about our streaming platform, please click here.

WHAT ARE PUBLIC PERFORMANCE RIGHTS (PPR)?

PPR or Public Performance Rights grant educational institutions and/or non-profit organizations a limited license to exhibit a film for non-commercial use, and to include the film in their library. This licence is necessary for any educational or non-commercial screenings that take place outside of a classroom setting. Our PPR licences are offered for the life of file, so your institution can hold repeated screenings with a single licence.

For more information about acquiring a PPR licence for your screening, please click here.

WHAT MEDIA DO YOUR FILMS COME IN?

Our films are available in the following formats:

  • Hard copies (in DVD or Blu-ray format, depending on availability)
  • Digital Files (which are hosted on your server)
  • Streaming (which are hosted on our servers)

A PPR License is granted for the life of the DVD/Blu-ray or digital file.

A DSL license is granted for a 3 year period.

A Streaming License can be obtained for a 1 or 3 year period.

WHY STREAMING?

Purchasing a streaming license provides your users with the most convenient way to access the film content. Rather than having to go to the library and obtain a physical DVD copy of a film, users can easily access films through the click of a button. As long as the user is coming from an authorized campus IP (or off-campus proxy IP), the user will have instant access to the film content, to be viewed at their convenience. Further, streaming does away with the upkeep of the physical DVD media which is prone to damage over time. Lastly, a new generation of students is emerging that is fully accustomed to the use of streaming and prefers it over older formats.

WHAT IS A DIGITAL SITE LICENSE (DSL)?

A DSL grants educational institutions and/or non-profit organizations a limited license to host and stream a film online to students, faculty and staff on their password-protected server. This license is granted for three years. The key advantage of purchasing a DSL is that once uploaded, an unlimited number of viewers can access the film from multiple locations simultaneously.

CAN I RENT THE FILM FOR A ONE-TIME SCREENING?

The majority of screenings are covered by Public Performance Rights. If you would like more information on arranging a screening for your school or university, please click here. You can click here to read more about arranging a community screening.

If your screening does not fall under this non-profit remit (for example, corporate educational screenings), please CONTACT US for more details, so we can discuss your screening needs with you directly.

WHAT IS YOUR REPLACEMENT POLICY?

We will replace any damaged, stolen or lost DVDs/Blu-rays at a discounted rate, as long as the film is still available in that medium. In the case of defective discs or files, we will provide a replacement free of charge.

CAN I SEE A SAMPLE LICENSE AGREEMENT?

You can preview our various license agreements HERE. Since licenses may vary by title, it is best to consult the film’s page and CONTACT US to discuss specifics.

HOW CAN I BECOME A FILM PLATFORM STUDENT AMBASSADOR?

Film Platform is always looking for eager students that love documentaries and want to share their passion with fellow students. Our ambassador position is a fun, challenging and rewarding way for you to see great films and learn essential career skills. To learn more and apply to become a Student Ambassador for your campus, please click HERE.